6/5/2023 0 Comments Aircall supportIOS: Warm Transfer is now available for iPhone users and can be used by agents to provide context about a conversation before transferring a call. Learn more here to update your Pipedrive integration. Sync Aircall tags into Pipedrive to automate common sales workflows and track common conversation topics. Log SMS conversations alongside phone calls in Pipedrive.Ĭreate reports and view details about team performance using new data points from your Aircall conversations, including call and SMS outcome. Pipedrive: Our integration with Pipedrive has been improved to include new capabilities. Learn more here to update your Zendesk integration. Log SMS conversations alongside phone calls in your internal notes within Zendesk. Zendesk: Our integration with Zendesk has been improved to include new capabilities.Ĭreate reports and view details about team performance using new data points from your Aircall conversations, including call duration and hold time.Īircall tags can be used to automatically set Zendesk ticket types or priority Increase your team's productivity with automatic call logging, fast-loading CTI, Quick Actions, Aircall Voice Object, and more. Salesforce Sales Engagement: Now users can power through hundreds of calls daily with Aircall for Salesforce Sales Engagement. It includes outbound calls answered and outbound calls that went to voicemail. It does include time spent on hold and time spent transferring the call.Īverage Outbound Talk Time: This is the average duration of outbound calls, from the moment when the recipient first answers the call. It does not include the duration of welcome messages, time spent in IVR, or any calls that were not answered. It does not include welcome messages or time spent in IVR, but does include time spent on hold or time spent transferring the call.Īverage Inbound Talk Time: This is the average duration of inbound calls, from the moment the agent first answers the call. Here are the latest updates to the Stats section within the Aircall Dashboard:Īverage Call Talk Time: This is the average duration of both inbound and outbound calls, from the moment a call is answered until the end of the call. Contact your Account Manager to learn if your organization is eligible. The Phone System for Modern Business needs to sound crystal clear, as voice quality plays a key role in delivering a positive customer experience.Single Sign-on (SSO): Aircall now offers SSO for the phone and dashboard to certain customers with a higher number of users, allowing users to login through their company's existing identity provider (Okta, Auth0, JumpCloud, Ping One, or Azure AD). To deliver a high-quality experience for their customers, Aircall must have the means to actively monitor voice quality of services from various providers. To facilitate automated provisioning and management of their network, Aircall sought an SBC with a RESTful management API. To accomplish this, Aircall required a session border controller that could be hosted on Amazon Web Services (AWS), and they preferred an SBC with media bypass features to reduce latency on calls. Each time they add a new provider through SIP, they must “standardize” traffic so that it can be properly delivered to their application. To date, Aircall has entered 40+ markets, and they expect to add several more in the year ahead as their business continues to expand around the globe. To supply international customers with local numbers, Aircall works with a growing number of providers. It provides rich analytics, plus monitoring & whispering capabilities – which aid employee training by facilitating the ability to listen-in and coach teammates during live calls.Īircall also offers a number of Computer Telephony Integration ( CTI) features that offer the ability to customize workflows and improve team productivity, especially for Sales and Support teams. Aircall’s solution is currently deployed by more than 50,000 users around the globe.Īircall offers all of the sought-after call-center features, including parallel calls, unlimited concurrent calls, call recording, time-based routing, call queuing, callback requests, and many others. They proudly call it, “The Phone System for Modern Business.”īased on cloud infrastructure and offering a WebRTC client interface, Aircall keeps conversations well-informed by integrating their voice services with popular CRM tools such as Salesforce, HubSpot, Zendesk, and others. Headquartered in Paris and New York City, Aircall is a cloud-based phone system offering an innovative contact-center-as-a-service (CCaaS) solution.
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